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Bob Lazzarini | What You “Know” Might Fool You

Often times we look at the actions and behaviors of other people and think we “know” what’s going on. We tend to create opinions or judgments about people without first trying to understand why a person might be behaving differently.

In this Bench Talk, Bob Lazzarini explains the dangers of these preconceived judgments and advices us to try and understand the whole picture before we form our opinions.